Privacy Policy miga88 —
Player Personal Data Protection

This Privacy Policy explains how miga88 ("we", "the platform") collects, uses, stores, and protects your personal information when you use our website, mobile app, and services.

We understand that your trust is our most valuable asset. That is why we are committed to handling your personal data responsibly, in accordance with strict data protection standards and applicable laws in Malaysia.

By registering or using the miga88 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

Miga88 collects various types of information to ensure the services we provide are secure, efficient, and personalized for every user. Below are the categories of data we collect:

We only collect information that is strictly necessary for the stated purpose. You may also voluntarily provide additional information, such as language preferences and notification settings, to enhance your experience.

Every piece of data collected by miga88 is used for clear and legitimate purposes. We do not use your data for any purpose other than those stated below:

• Processing your account registration and identity verification.
• Handling deposits, withdrawals, and all financial transactions securely.
• Detecting and preventing fraud, money laundering, and suspicious activities.
• Providing responsive and effective customer support.
• Sending important notifications related to your account, transactions, and promotions (subject to your preferences).
• Personalizing your gaming experience based on your preferences and usage habits.
• Ensuring compliance with applicable legal and regulatory requirements.
• Conducting internal analysis for the continuous improvement of the miga88 platform.
• Implementing responsible gaming programs to protect player wellbeing.

Miga88 does not sell or rent your personal data to any third party. However, in certain situations, we may need to share your information with the following parties:

• Payment service providers — to securely process your deposits and withdrawals via FPX, Touch 'n Go eWallet, and other digital wallets.
• KYC service providers — to verify your identity through a trusted document verification system.
• Regulatory authorities and law enforcement agencies — when required by a court order or applicable law.
• Technology service providers — which assist us in operating the platform infrastructure, subject to strict confidentiality agreements.
• Approved business partners — only with your explicit consent and for the purposes you have specifically agreed to.

All third parties that receive your data from miga88 are required to comply with data protection standards equal to or higher than our own.

The miga88 platform uses cookies and similar tracking technologies to enhance user experience and platform security. There are several types of cookies we use:

• Essential Cookies — required for core platform functions such as login, game sessions, and account security. These cookies cannot be disabled.
• Performance Cookies — collects information on how you use the platform to help us identify and resolve technical issues.
• Functional Cookies — stores your preferences such as language, display settings, and information that streamlines repeat use.
• Analytical Cookies — helps us understand aggregate (not individual) user behaviour for platform improvement purposes.

You can manage or disable most types of cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the miga88 platform.

Miga88 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted over the network.
• Encryption at rest for sensitive information.
• Role-based access control — only authorized personnel may access sensitive data.
• 24/7 security monitoring with automated intrusion detection systems.
• Two-factor authentication (2FA) is available for all user accounts.
• Regular security audits and penetration testing conducted by independent parties.
• A tested incident response plan to address any data breaches swiftly.

While we take every reasonable step to protect your data, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.

As a miga88 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Miga88 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable law. The following are our general data retention guidelines:

• Active account data — retained for the duration your account is active and for a minimum of 5 years after account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of 7 years in accordance with financial and tax regulatory requirements.
• KYC Documents — retained for the period specified by applicable anti-money laundering (AML) regulations.
• Technical log data — typically retained for 90 days for security and troubleshooting purposes.
• Customer support communication data — retained for 2 years following the resolution of a case.

When data is no longer needed and there is no legal obligation to retain it, miga88 will delete or anonymize that data in a secure and irreversible manner.

The miga88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we discover that we have collected data from an underage individual without proper verification, we will promptly take action to delete the information and close the relevant account.

The miga88 platform may contain references to third-party services such as payment providers or verification service providers. This Privacy Policy applies solely to the miga88 platform.

We are not responsible for the privacy practices or content of those third-party services. You are encouraged to read the privacy policy of each third-party service you use alongside the miga88 platform.

Miga88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via email or in-app notification at least 7 days before taking effect.

The "Last Updated" date at the top of this page always reflects the latest version of the Privacy Policy currently in effect. Your continued use of the miga88 platform following any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Privacy email: [email protected]
• General support email: [email protected]
• 24/7 live chat via the miga88 platform
• Service languages: Malay and English

We are committed to responding to all privacy-related enquiries within 14 business days. For urgent matters or issues involving a data breach, our team will prioritize your request.